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MBL Hotel & Resort and Value Supermarket Refund Policy

Effective Date: January 1, 2026

At MBL Hotel & Resort and Value Supermarket, we are committed to providing exceptional hospitality, quality products, and outstanding customer service. If you are not completely satisfied with your purchase, reservation, or service, please review our Refund Policy below.

1. Overview

This Refund Policy applies to all hotel reservations, accommodation services, supermarket purchases, and related services provided by MBL Hotel & Resort and Value Supermarket.

By making a reservation, purchasing products, or using our services, you agree to the terms outlined in this policy.

Refund eligibility depends on the type of booking, service, or product purchased.

2. Hotel Booking Refunds

Eligible for Refund

A refund may be granted if:

  • A reservation is cancelled within the hotel’s approved cancellation period.

  • The hotel is unable to provide the booked accommodation.

  • A duplicate payment was made.

  • An incorrect charge occurred due to a billing or system error.

Non-Refundable Bookings

Refunds will not be issued for:

  • No-shows.

  • Early departures after check-in.

  • Non-refundable promotional or discounted rates.

  • Bookings cancelled outside the approved cancellation period.

  • Services that have already been rendered.

Cancellation Policy

  • Cancellations made 48 hours or more before the scheduled check-in date may qualify for a full or partial refund.

  • Cancellations made less than 48 hours before check-in may incur cancellation charges.

  • Group bookings, corporate bookings, and event reservations may be subject to separate cancellation terms outlined in the booking agreement.

Approved refunds will be processed using the original payment method whenever possible.

3. Supermarket Refunds

Eligible supermarket products may be returned within 7 days of purchase provided that:

  • The item is unused.

  • The item is unopened.

  • The original packaging remains intact.

  • Proof of purchase or the original receipt is provided.

Refunds will be processed to the original payment method where applicable.

Non-Returnable Items

The following items are not eligible for return or refund unless they are defective, damaged, expired, or supplied in error:

  • Fresh produce

  • Frozen foods

  • Perishable goods

  • Prepared meals

  • Opened beverages

  • Personal care products

  • Cosmetics

  • Medicines

  • Opened baby products

  • Gift cards

  • Clearance or final-sale items

4. Damaged, Defective or Incorrect Items

If you receive:

  • A damaged product,

  • An expired product,

  • A defective item, or

  • An incorrect item,

please notify us within 24 hours of purchase or delivery.

After verification, we may provide:

  • A replacement,

  • Store credit, or

  • A full refund.

Photographic evidence may be requested where necessary.

5. Late or Missing Refunds

If you have not yet received your approved refund:

  1. Check your bank account again.

  2. Contact your debit or credit card provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and your refund has still not been received, please contact our Customer Support Team.

6. Exchanges

Items may be exchanged only if they are:

  • Defective,

  • Damaged, or

  • Incorrectly supplied.

All exchanges are subject to product availability.

7. Gift Purchases

If an item was purchased as a gift and shipped directly to you, you may be eligible for:

  • A replacement,

  • Store credit, or

  • An exchange for an item of equal value.

Cash refunds for gift purchases will generally be issued only to the original purchaser.

8. Shipping and Returns

Customers returning eligible supermarket products are responsible for safely returning the items to our designated return location unless the return is due to:

  • Our error,

  • A defective product,

  • A damaged product, or

  • An incorrect delivery.

Where the return results from our mistake, MBL Hotel & Resort and Value Supermarket will cover reasonable return shipping or collection costs.

Returned products should be securely packaged to prevent damage during transit.

9. Digital Payments

For payments made through:

  • Debit Cards

  • Credit Cards

  • Bank Transfers

  • Mobile Payment Platforms

  • Online Payment Gateways

Approved refunds will be credited to the original payment source whenever possible.

Processing times vary depending on your bank or payment provider.

10. Help & Customer Support

If you have any questions regarding this Refund Policy or require assistance with a cancellation, return, exchange, or refund, please contact us.

MBL Hotel & Resort & Value Supermarket

Customer Support

Phone: 08064557931

Email: support@maxblossomlimited.com

Address: MBL Hotel & Resort, Alakahia, Port Harcourt, Rivers State, Nigeria

Business Hours

Hotel: Open 24 Hours, 7 Days a Week

Value Supermarket: Daily, 8:00 AM – 10:00 PM

11. Policy Updates

MBL Hotel & Resort and Value Supermarket reserve the right to update or modify this Refund Policy at any time. Any revisions will be posted on our website and become effective immediately upon publication.

Customers are encouraged to review this policy periodically to stay informed of any changes.